FREQUENTLY ASKED QUESTIONS
GENERAL WALK QUESTIONS
- Where is my local walk?
For detailed information, including location and directions, visit WalkMS.org > enter your zip and find your nearest Walk city.
- What time do events begin?
Walker check-in and registration begin at 8:00 AM and the opening ceremony begins at 10:00 AM. If you are participating in the Merrill Walk, site opens at 9:00 am; opening ceremony at 9:30 AM.
How long (distance-wise) is the walk?
Each site is a 5K (3.1 miles) walk. Accessible support vehicles will be available at all sites to pick up walkers and return them to the finish line as needed.
- Do I have to pay for parking?
Parking varies by each walk location and is the responsibility of the participant. We recommend public transportation when possible.
- I am unable to attend, but would like to fundraise. How do I do this?
Register as a Virtual Walker (or) find the Walk MS site nearest you and make a general donation.
- How much should I raise?
Walk MS is one of the Oregon Chapter’s largest fundraisers. Last year, MS Walkers raised an average of $400! You’ll be amazed by how easy it is to fundraise. Get ideas on the Fundraising Ideas page.
- How can I form a Walk MS team?
Visit the Team Info Page for more info.
- How much does it cost to participate?
There is no fee to register for Walk MS, but we ask that all walkers make a pledge/donation to bring us closer to a world free of MS. Your donations and fundraising efforts help the 7,500 people in Oregon and SW Washington living with multiple sclerosis. BONUS: If your pledges total $100 or more, you will receive an official Walk MS T-shirt. You may also qualify for other great prizes as you continue to fundraise.
- Where does the money go?
Your money helps the 7,500 people living in Oregon and SW Washington with multiple sclerosis and funds national research.
- How long will the Walk MS take?
2-2 1/2 hours. Most walkers finish by 11:00 am. Walkers are invited to stay after they finish for the festivities and celebration.
- Are the routes accessible to people who use wheelchairs or scooters?
Yes. All of our routes are accessible, as well as families with strollers or wagons.
- What if it rains?
Walk MS takes place rain, shine or Godzilla sighting. Come prepared for Northwest weather!
- What if I get tired along the Walk?
There are rest stops along the route with food and water available for all walkers. We will also have accessible support vehicles available to return walkers to the finish line as needed.
- Can my child (12 or under) participate in the Walk? Do they need to raise money?
Walk MS is a family event for all ages! Children are not required to raise money. However, they do need to register. A parent/guardian must sign the youth waiver. We recognize that young children may not have the ability to raise funds like adults do, but please keep in mind that with a little help from an adult, children have the potential to be big fundraisers!!
- What if a friend wants to come along at the last minute and isn't registered?
No problem. They can register the morning of the Walk as a team member or individual walker at the event check-in/registration tent.
- Can I bring my dog?
Some sites have restrictions on dogs. Please visit your walk site to find out if there are restrictions.
- How do I sponsor/donate online to a walker?
1. Visit WalkMS.org
2. Search for the walker you want to support (select "Donate" button in upper right)
3. Visit walker's personal page
- I walked last year but my saved information does not show in this year's participant center.
You must register using the same username/password and email from the previous year to see your saved information. If you think you registered with a new username/password or email this year, let us know and we'll fix it for you. Your address book, saved emails and custom personal page content will transfer from year to year. Unfortunately, with the benefit of our new website design, last year's fundraising totals are no longer available.
- People have asked me for a receipt. What should I do?
All donations made online will receive an automatic email acknowledgment. In addition, all gifts of $250 of more will receive an acknowledgment letter from the Chapter. Additionally, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.
- Whom do I make checks payable to?
Please make checks payable to the National MS Society. If making a self-donation, be sure to include "Walk MS" and your name in the memo line to ensure you receive credit. If you're donating to a team, include "Walk MS" with the team name in the memo line.
- What if a donor wrote a check out to the team or my name?
If you receive a check payable to your team, just write “NMSS” in the space above the team name. If it’s made out to you, please endorse the check payable to the National MS Society.
- Where do I send my pledge money?
Your donations can be mailed at any time to:
National MS Society, Oregon Chapter
Attn: Walk MS
5331 SW Macadam Avenue, Suite 290
Portland, OR 97239
Please make checks payable to the National MS Society. Include your name in the memo section of the check and that it’s for Walk MS: Oregon. You can also include a note in the envelope. This will help to properly indicate the donation in your account.
- How do I turn in money/checks/donations?
Mail donations (no cash please) to our address listed in #6 above. By turning in funds early, you can see your own goal thermometer rise. You may also drop cash off at our office. For security purposes, we highly recommend to mail or drop your donations off at our office. If you must turn in at the event, you may do so at the registration/donation tent. Note: We will send a pledge envelope to turn in any day of donations.
- I have donations, but I am unable to participate in the Walk.
You can still turn in donations and be eligible for all the incentives as if you were there the day of the Walk. Simply mail your pledges to the address listed in #6 above.
- What if I don’t reach my goal by the event date?
Then keep on going! You have 4 weeks following your Walk MS event to continue to turn in money and be eligible for prizes. Money received after the pledge deadline will not be counted toward your prize total. If you have entered gifts through your online Participant Center but have not mailed them in by the deadline, they will not count toward your total.
- When is the pledge deadline?
The deadline to turn in donations is June 30, 2015.
- When will I receive donation sheets and how can I get more donation sheets?
Pledge sheets are available to download on our How to Fundraise page or you can call us and we will mail you one.
- What if my company wants to match my donations?
To take part in the Matching Gifts Program, please visit your Human Resource Department or your Matching Gifts Coordinator and ask for a Matching Gift Form. Mail the completed form to the address listed in #6 above. Please include your information so we can apply the match correctly. Go here for details.
- What if I need brochures and posters for others?
Please contact Andrea Koefed. Email firstname.lastname@example.org or call 503.445.8342.
- How do I unsubscribe from email?
We communicate important event details by email to keep overhead low. However, you always have the option to unsubscribe. Though we'll be sad to see you go, simply click on the unsubscribe link in the footer of any email.
ABOUT THE PARTICIPANT CENTER
- What is Participant Center?
Your Participant Center is an online promotional tool for your use when asking your friends & family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have an account created for you. It's a great resource to track the progress of your donations, email donors, use pre-built emails to send to donor prospects and even access your very own Walk MS personal page (a great place to tell people why you walk and to share on Facebook/emails).
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your username or password & and you will receive an e-mail with your username and password. If you still have problems, please email email@example.com.
- How do I change my Username and/or Password?
Login to your Participant Center site using your username and password. In your Participant Center click the 'Profile' link at the top-left corner of the page. In the Profile page, you will then be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- By default I have a personal fundraising page, do I have to change it?
Once you sign up for an event online, by default, you will have an account created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. If you need support, visit How to Fundraise.
- How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. Once you are login click the link called "My Goal (change)". Enter your new goal and submit.
- How do I change my team name, team division or team goal?
Only your Team Captain has the ability to change the team goal. If you are a Team Captin: login to your participant center and click the Progress tab on top. Then click Team link on the right side. On the team progress page, click the 'change' link under your team goal amount. And to change your team name and team division, please email firstname.lastname@example.org.
- How can I see who has donated to me?
Login to your Participant Center. Click the "Progress" link on top; this will allow you to view your donor list and any amounts having been donated. If you're a team captain you will see a 'Personal' and 'Team' link on the right side of the Progress page. Click the 'Team' link and you can see who made donations to the team.
- How can I see who is on my team?
Login to your Participant Center and click the "Progress" link on top. Once you're in your Progress page, click Team link located on the right side. On your Team progress page, scroll down and you will be able to view or download your team rosters.
- What is a team message?
Only Team Captains can change the Team Message. Login to your Participant Center and you will see 'Message from Your Team Captain' on the right side. At the bottom of that box click 'Edit' link to change your team message.
- What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
- How do I enter in checks received in the mail?
You can record checks that you receive and watch your fundraising thermometer rise. Login to your Participant Center and select '"Enter a new gift." You can enter both the amount and your donor's info.