FREQUENTLY ASKED QUESTIONS
|GENERAL WALK QUESTIONS|
|ABOUT MY PARTICIPANT CENTER|
GENERAL WALK QUESTIONS
- Where is my local walk?
For detailed information, including location and directions, visit the Home Page. From this page you can link to each walk site's information page.
- What time does it begin?
Walker check-in and registration begin at 8:00 AM and the Opening Ceremony begins at 10:00 AM. If you are participating in the Merrill Walk, the event begins at 9:00 AM.
- How long is the walk?
Each site is a 5K (3.1 miles) walk. Accessible support vehicles will be available at all sites to pick up walkers and return them to the finish line as needed.
- Do I have to pay for parking?
Parking varies by each walk location and is the responsibility of the participant. We recommend public transportation when possible.
- I am unable to attend, but would like to fundraise. How do I do this?
Register for the walk of your choice as a Virtual Walker or make a general donation.
- How much should I raise?
Walk MS is one of the Oregon Chapter’s largest fundraisers. Last year, MS Walkers raised an average of $400! You’ll be amazed by how easy it is to fundraise. Get ideas on the Fundraising Ideas page.
- How can I form a Walk MS team?
Visit the Team Info Page for more information.
- How much does it cost to participate?
There is no fee to register for Walk MS, but we ask that all walkers provide a pledge/donation to bring us closer to a world free of MS. Your donations and fundraising efforts help the 7,500 people in Oregon and Southwest Washington living with multiple sclerosis. If your pledges total $100 or more, you will receive an official Walk MS T-shirt. You may also qualify for other great prizes as you continue to fundraise.
- Where does the money go?
Your money helps the 7,500 people living in Oregon and Southwest Washington with multiple sclerosis and funds national research.
- How long will the Walk MS take?
Most walkers will finish by 11:00 am. Walkers are invited to stay after they finish for the festivities and celebration.
- Are the routes accessible to people who use wheelchairs or scooters?
Yes. All of our routes are accessible for participants in wheelchairs or scooters, as well as families with strollers or wagons.
- What if it rains?
Walk MS takes place rain or shine. Come prepared for the Northwest weather.
- What if I get tired along the Walk?
There are rest stops along the route with food and water available for all walkers. We will also have accessible support vehicles available to return walkers to the finish line as needed.
- Can my child (12 or under) participate in the Walk? Does s/he need to raise money?
Walk MS is a family event for all ages! Children are not required to raise money however they do need to register. A parent/guardian must sign the youth waiver. We recognize that young children may not have the ability to raise funds like adults do, but please keep in mind that with a little help from an adult, children have the potential to be big fund-raisers!!
- What if a friend wants to come along at the last minute and isn't registered?
No problem. They can register the morning of the Walk as a team member or individual walker at the event check-in/registration tent.
- Can I bring my dog?
Some sites have restrictions on dogs. Please visit your walk site from the Home Page to find out if there are restrictions.
- How do I sponsor someone online?
To make an online donation follow these steps:
1. Go to Donate on the left tabs of the walk website
2. Search for the walker you want to support
3. Select your walker to go to their personal page
4. Click on the “Donate to” button on their personal page to make a donation.
- I walked last year but my saved information does not show in this year's participant center.
You must register using your same username/password and email from last year to see your saved information. If you think you registered with a new username/password or email this year, let us know and we'll fix it for you. Your address book, saved emails and custom personal page content will transfer from year to year. Unfortunately, you are not able to see last year's fundraising in this year's participant center.
- People have asked me for a receipt. What should I do?
All donations made online will receive an automatic email acknowledgment. In addition all gifts of $250 of more will receive an acknowledgment letter from the Chapter. Additionally, the IRS will accept the following as proof of a charitable donation; a canceled check, bank or credit union statement, or a credit card statement.
- Whom do I make checks payable to?
Please make checks payable to the National MS Society: Oregon Chapter.
- What if a donor wrote a check out to the team or my name?
If you receive a check payable to your team, just write “NMSS” above. If it’s made out to you, please endorse the check payable to the National MS Society: Oregon Chapter.
- Where do I send my pledge money?
National Multiple Sclerosis Society
Attn: Walk MS
5331 SW Macadam Avenue, Suite 290
Portland, OR 97239
Please make checks payable to the National MS Society. Include your name in the memo section of the check and that it’s for Walk MS: Oregon. You can also include a note in the envelope. This will help to properly indicate the donation in your account.
- How do I turn in money/checks/donations?
Mail donations (no cash please) to the National Multiple Sclerosis Society and include your name and Walk MS on the memo line. By turning in funds early, you can see your own goal thermometer rise. You may also hold on to cash and turn all in on walk day. Prior to the Walk MS event you will be sent a pledge envelope to turn in any day of donations.
- I have donations, but I am unable to participate in the Walk.
You can still turn in donations and be eligible for all the incentives as if you were there the day of the Walk. Simply mail your pledges to the National Multiple Sclerosis Society: Oregon Chapter.
- What if I don’t reach my goal by the event date?
Then keep on going! You have 4 weeks following your Walk MS event to continue to turn in money and be eligible for prizes. Money received after the pledge deadline will not be counted toward your prize total. If you have entered gifts through your online Participant Center but have not mailed them in by the deadline, they will not count toward your total.
- When is the pledge deadline?
The deadline to turn in donations is May 17, 2013.
- When will I receive donation sheets and how can I get more donation sheets?
Pledge sheets are available to download on our How to Fundraise page or you can call us and we will mail you one.
- What if my company wants to match my donations?
To take part in the Matching Gifts Program, please visit your Human Resource Department or your Matching Gifts Coordinator and ask for a Matching Gift Form. Mail the completed form to the National Multiple Sclerosis Society. Please include your information so we can apply the match correctly. For details about how to do a matching gift click here.
- What if I need brochures and posters for others?
To request brochures and posters please contact us at (503) 445-8358 or email Dana Voelker at Dana.Voelker@nmss.org.
- How do I unsubscribe from e-mail?
We communicate important event details by e-mail to keep overhead low. Howerver, you always have the option to unsubscribe from e-mail. Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message" and follow the instructions given to unsubscribe.
ABOUT THE PARTICIPANT CENTER
- What is Participant Center?
Your Participant Center is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have an account created for you. You have the option of creating a personal page by going to your account center. You will be able to customize images, text, the style/color layout of the page, and send emails.
- I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your username or password & and you will receive an e-mail with your username and password. If you still have problems, please contact us at: Dana.Voelker@nmss.org.
- How do I change my Username and/or Password?
Login to your Participant Center site using your username and password. In your Participant Center click the 'Profile' link at the top-left corner of the page. In the Profile page, you will then be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
- By default I have a personal fundraising page, do I have to change it?
Once you sign up for an event online, by default, you will have an account created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. If you need support go to How to Fundraise.
- How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. Once you are login click the link called "My Goal (change)". Enter your new goal and click the submit button.
- How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team goal. Login to the participant center and click the Progress tab on top. Then click Team link on the right side. On the team progress page, click the 'change' link under your team goal amount. And to change your team name and team division, please email Dana.Voelker@nmss.org.
- How can I see who has donated to me?
Login to your Participant Center. Click the "Progress" link on top; this will allow you to view your donor list and any amounts having been donated. If you're a team captain you will see a 'Personal' and 'Team' link on the right side of the Progress page. Click the 'Team' link and you can see who made donations to the team.
- How can I see who is on my team?
Login to your Participant Center and click the "Progress" link on top. Once you're in your Progress page, click Team link located on the right side. On your Team progress page, scroll down and you will be able to view or download your team rosters.
- What is a team message?
Only Team Captains can change the Team Message. Login to your Participant Center and you will see 'Message from Your Team Captain' on the right side. At the bottom of that box click 'Edit' link to change your team message.
- What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
- How do I enter in checks received in the mail?
You can record checks that you receive and watch your fundraising thermometer rise. Login to your Participant Center and you will see the 'Enter a new gift' button located on the right side. You can enter the amounts and your donor's information. After you successfully enter them then you can mail those checks to the National Multiple Sclerosis Society. Be sure to include your name and Walk MS in the memo line.